Terms Of Service

1. About These Terms

These Terms of Service govern your use of the Zenurai website and the services made available through it. They apply to visitors, customers, account holders, and other individuals who interact with the website.

For purposes of these terms, references to "Zenurai," "we," "us," or "our" refer to the business operating the Zenurai online store. References to "you" or "your" refer to the individual accessing the website or purchasing products through it.

These terms should be read together with any other policies or notices displayed on our website, including our shipping information and return and refund terms.

2. Website Use

Zenurai provides this website as an online retail platform where customers can browse and purchase fashion accessories and related merchandise.

You agree to use the website only for lawful purposes and in a manner that does not interfere with the operation, security, availability, or functionality of the website.

You must not:

• Use the website for fraudulent, unlawful, or unauthorized activities.
• Attempt to gain unauthorized access to website systems or restricted areas.
• Introduce malicious code, harmful software, or other disruptive material.
• Copy, reproduce, scrape, or commercially exploit website content without appropriate authorization.
• Use automated methods to interfere with website operation or collect information in an abusive manner.

3. Products & Product Information

Zenurai offers fashion accessories including belts, hats, scarves, and sunglasses.

We make reasonable efforts to present product descriptions, specifications, images, measurements, colors, and other information as accurately as practical. However, the appearance of a product may vary depending on screen settings, lighting, display technology, or other factors.

Product availability can change without notice. We reserve the right to correct inaccurate product information, update descriptions, change availability, or discontinue products when necessary.

4. Product Availability

Adding an item to a shopping cart does not necessarily reserve that product. Availability is confirmed during the order fulfillment process.

If an item becomes unavailable after an order has been submitted, we will make reasonable efforts to notify the customer and determine an appropriate resolution.

Zenurai may limit quantities purchased per customer, household, transaction, or other applicable basis when necessary to maintain fair availability or address unusual ordering activity.

5. Pricing & Order Charges

Product prices are displayed on the website and may be changed from time to time. The applicable merchandise price and shipping charge shown during checkout are the amounts used for the order when the purchase is successfully submitted, subject to correction of obvious errors.

Standard shipping is available at a $6.99 flat rate, unless another applicable shipping charge is clearly displayed at checkout.

6. Orders & Acceptance

Placing an order constitutes a request to purchase the selected merchandise. An order confirmation indicates that we have received your request; it does not necessarily mean that Zenurai has accepted every aspect of the order for fulfillment.

We reserve the right to decline, limit, or cancel an order when necessary, including circumstances involving suspected fraud, significant pricing errors, unavailable merchandise, incomplete information, or other legitimate operational concerns.

If an order is cancelled after payment has been received, any applicable refund will be handled according to the circumstances of the cancellation and our applicable refund procedures.

7. Customer Information

Customers are responsible for providing accurate information when placing an order. This includes the customer's name, email address, billing information, shipping address, and other information required to complete the transaction.

An incorrect or incomplete shipping address can result in delivery delays, failed delivery attempts, or returned packages. Customers should review their information carefully before completing checkout.

8. Payment

Payment must be successfully authorized before an order can proceed through the fulfillment process.

Zenurai may use third-party payment processing services to facilitate transactions. Payment information may therefore be processed according to the applicable terms and privacy practices of the relevant payment provider.

By submitting payment information, you confirm that you are authorized to use the selected payment method and that the information supplied for the transaction is accurate.

9. Shipping & Delivery

Orders are normally handled within 1 business day. Standard carrier transit is estimated at 2–6 business days after dispatch.

Depending on the shipment and destination, delivery may be provided by USPS, UPS, or FedEx.

Delivery estimates are not guaranteed arrival dates. Carrier delays, severe weather, holidays, transportation interruptions, address issues, and other circumstances may affect actual delivery.

Additional information regarding shipping costs, tracking, delivery exceptions, and related matters is provided in our shipping information available on the website.

10. Returns & Refunds

Eligible merchandise may generally be returned within 60 days from the delivery date, subject to the applicable return conditions.

Approved refunds are generally processed within 12 days after the eligible returned merchandise has been received and reviewed.

Zenurai does not charge a return fee or restocking fee for eligible returns.

11. Intellectual Property

The website and its content may include text, product descriptions, graphics, photographs, logos, layouts, designs, page structures, trademarks, and other materials belonging to Zenurai or its respective content providers.

Website content may not be copied, reproduced, republished, distributed, modified, transmitted, displayed, or commercially exploited without appropriate authorization, except where permitted by applicable law.

Nothing in these terms transfers ownership of Zenurai's intellectual property to a website visitor or customer.

12. User Communications

If you contact Zenurai through email, forms, reviews, or other available communication channels, you agree that the information you provide is accurate and does not intentionally violate the rights of another person.

You should not submit confidential information that is not necessary to resolve your request. Zenurai may use information provided through customer communications to respond to inquiries, administer orders, investigate issues, and provide customer support in accordance with applicable privacy practices.

13. Prohibited Activities

To protect the website, customers, and business operations, certain activities are prohibited.

• Attempting to interfere with the website's normal operation.
• Accessing restricted systems without authorization.
• Using another person's account or payment information without authorization.
• Submitting false information for the purpose of obtaining products, refunds, discounts, or other benefits.
• Engaging in fraudulent purchasing or chargeback activity.
• Using website content for unauthorized commercial purposes.
• Attempting to bypass security or technological protections.

14. Website Availability

We aim to keep the Zenurai website accessible and operational, but we cannot guarantee uninterrupted availability at all times.

Website access may occasionally be interrupted because of maintenance, technical problems, hosting issues, security measures, updates, network conditions, or circumstances beyond our reasonable control.

We may modify, suspend, restrict, or discontinue portions of the website when reasonably necessary to maintain or improve our services.

15. Third-Party Services

Certain functions associated with the website may depend on third-party services, including payment processing, delivery carriers, analytics, technology providers, or other service partners.

Third-party services may operate under their own terms, policies, and procedures. Zenurai does not control the independent operations of third-party providers and cannot guarantee their uninterrupted availability.

16. Limitation of Responsibility

To the extent permitted by applicable law, Zenurai is not responsible for delays, interruptions, losses, or failures caused by circumstances outside our reasonable control.

Such circumstances may include carrier disruptions, severe weather, natural events, communication failures, technical interruptions, government actions, transportation problems, or other external events.

Nothing in these terms is intended to exclude or limit rights or protections that cannot lawfully be excluded or limited under applicable law.

17. Indemnification

To the extent permitted by applicable law, you agree to take responsibility for claims, losses, liabilities, damages, and reasonable expenses arising from your unlawful use of the website, violation of these terms, or infringement of another person's rights.

This provision does not apply to the extent that such responsibility cannot legally be imposed under applicable law.

18. Changes to These Terms

Zenurai may update these Terms of Service from time to time to reflect changes to our services, website operations, business practices, or applicable requirements.

Updated terms will be posted on this page. Your continued use of the website after updated terms are made available may constitute acceptance of the revised provisions to the extent permitted by applicable law.

19. Governing Law

These terms are intended to be interpreted in accordance with the applicable laws governing the relationship between Zenurai and its customers, without disregarding any mandatory consumer protections that may apply to you.

Where applicable law provides consumers with rights that cannot be waived by contract, nothing in these terms is intended to remove or restrict those rights.

20. Severability

If any provision of these terms is determined to be invalid, unenforceable, or unlawful, that provision will be interpreted or limited to the extent necessary, while the remaining provisions will continue to apply to the extent permitted by applicable law.

21. Entire Agreement

These Terms of Service, together with other policies and notices expressly incorporated into the website, describe the principal terms governing your use of Zenurai and its online shopping services.

If a specific policy contains provisions that directly address a particular transaction or service, those provisions may apply to that specific matter in addition to these general terms.

22. Customer Support

If you have questions regarding an order, website use, products, shipping, returns, refunds, or these terms, our support team can assist with general inquiries.

Service Summary

Contact & Assistance

Zenurai values clear communication and a straightforward customer experience. If you need clarification about these terms or have a question regarding a purchase, please contact us using the information below.

When contacting our support team about an existing order, please include your order number whenever possible. This allows us to locate the relevant transaction and provide more efficient assistance.