Shipping Policy

Order Processing

Once an order has been successfully submitted, our fulfillment process begins with payment confirmation and order verification. We review the information associated with the purchase, prepare the selected items, package the order appropriately, and arrange for the shipment to enter the carrier network.

Zenurai's standard handling time is 1 business day. Handling time refers to the period required to prepare and dispatch an order before carrier transit begins. It is separate from the estimated transportation period provided by the delivery carrier.

Our product range includes belts, hats, scarves, and sunglasses. Each order is prepared according to the items purchased and the delivery information supplied during checkout.

Shipping Cost

Zenurai provides a straightforward standard shipping rate of $6.99 flat rate. The applicable shipping charge is presented during checkout before payment is completed, giving customers the opportunity to review the full order total before submitting the purchase.

Unless another applicable shipping charge is clearly displayed during checkout, the standard shipping cost for an eligible order is $6.99. Shipping charges are separate from the merchandise price and are shown as part of the checkout total.

Order Cut-Off Time

Our standard order cut-off time is 5:00 PM EST, Monday through Friday.

The cut-off time establishes the normal processing schedule but does not guarantee a specific dispatch hour. Payment verification, fulfillment requirements, inventory availability, packaging, and carrier collection schedules may affect the exact time an order leaves our facility.

Delivery Timeline

Our standard delivery timeline consists of one business day for order handling followed by an estimated two to six business days of carrier transit. Under normal circumstances, the combined period is therefore approximately three to seven business days.

Delivery estimates are provided for planning purposes and should not be interpreted as guaranteed arrival dates. Actual delivery timing can vary depending on the destination, carrier operations, weather, holidays, transportation conditions, and other circumstances.

Delivery Services & Tracking

Zenurai uses established delivery services to transport customer orders. Depending on the shipment and destination, orders may be delivered by USPS, UPS, or FedEx.

When tracking information is available, it will be provided through the applicable shipment or order notification. Customers can use the tracking number to monitor package movement and review the latest carrier updates.

Tracking information may take some time to appear after dispatch because the carrier must first receive and scan the package. Temporary gaps between tracking updates do not necessarily mean that the package is no longer moving.

Business Days & Holidays

Shipping estimates are calculated using business days. Saturdays, Sundays, and applicable holidays may not count toward the standard handling schedule.

Carrier operating schedules can also vary during holidays, periods of high shipping volume, severe weather, or other unusual circumstances. As a result, delivery may occasionally require additional time beyond the standard estimate.

Accurate Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout. Accurate delivery information helps reduce failed delivery attempts, address corrections, and returned shipments.

Before submitting an order, please carefully check the recipient name, street address, apartment or unit number, city, state, ZIP code, and any additional information needed for delivery.

If you notice an address error after placing an order, contact Zenurai as soon as possible. We will make a reasonable effort to assist while the order remains in our fulfillment process. Once a package has been dispatched or transferred to a carrier, an address change may no longer be possible.

If a shipment is returned because the delivery address is incomplete, incorrect, or undeliverable, additional shipping arrangements may be necessary before the order can be sent again.

Delivery Delays & Exceptions

Zenurai works to process orders within the stated handling period. However, the carrier controls the transportation and final delivery process, so circumstances beyond our direct control can occasionally affect delivery times.

Examples of potential delivery disruptions include:

• Severe weather or natural events.
• Transportation interruptions.
• Unexpected increases in carrier volume.
• Holiday or seasonal delivery congestion.
• Incorrect or incomplete address information.
• Local delivery restrictions or access limitations.
• Carrier operational interruptions.
• Other circumstances affecting transportation networks.

If your tracking information shows a delivery exception, review the carrier's latest update first. If the shipment remains delayed beyond the expected delivery period, contact Zenurai support with your order number and tracking information so we can review the shipment.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, first check around your property and any secure location where the carrier may have placed the shipment.

You may also wish to check with household members, neighbors, building management, reception areas, or other people who may have accepted the package on your behalf.

If the shipment remains missing, contact Zenurai support and provide your order number and tracking information. We will review the available shipment details and provide reasonable assistance with the next steps.

Because delivery scans and physical delivery are managed by the carrier, some situations may require additional review through the carrier's investigation process.

Damaged Packages

We recommend inspecting your package after delivery. If the outside of the package appears substantially damaged, please document the condition when reasonably possible.

If an item inside the package appears damaged, contact Zenurai support promptly. Include your order number and a clear description of the condition of the merchandise.

Photographs of the shipping package, shipping label, and affected product may be requested when necessary to help us evaluate the issue and determine the appropriate resolution.

Missing or Delayed Shipments

A temporary absence of tracking updates does not necessarily mean that a package has been lost. Carrier tracking systems may experience periods where a shipment moves without an immediate scan being posted.

If your shipment has exceeded the expected delivery timeframe or appears to have stopped moving for an extended period, contact Zenurai with your order number and tracking details.

We will review the available information and, when appropriate, assist with further investigation. If a carrier investigation is required, the resolution timeframe may depend on the carrier's procedures.

Order Changes Before Dispatch

If you need to change information associated with your order, please contact us as soon as possible after the purchase is completed.

We will make a reasonable effort to accommodate a request while the order remains unprocessed. However, because our normal handling time is only one business day, there may be limited time available to make changes.

Once an order has been packed, dispatched, or transferred to a carrier, changes may no longer be possible. At that stage, available options depend on the shipment status and applicable delivery procedures.

International Delivery

Shipping availability may vary depending on the destination and the services available for a particular order. Where delivery to a destination is available, the applicable shipping option and charge will be presented during checkout.

Customers receiving international shipments may be responsible for customs requirements, import duties, taxes, brokerage charges, or other fees imposed by the destination country or local authorities.

Customs processing is handled by the relevant authorities and may extend the overall delivery timeframe. Zenurai does not control customs processing times or decisions.

Checkout & Shipping Information

Before completing your purchase, carefully review the delivery address, shipping option, applicable shipping cost, and final order total shown at checkout.

After placing your order, keep your order confirmation for your records. When tracking becomes available, use the provided tracking information to monitor the shipment through the applicable carrier.

If any information appears incorrect immediately after placing your order, contact Zenurai support as soon as possible so we can determine whether the requested correction can still be made.

Frequently Asked Questions

What is the standard shipping cost?

Standard shipping is available at a $6.99 flat rate, unless another applicable charge is displayed during checkout.

How long does order processing take?

Our standard handling time is 1 business day.

How long does delivery take?

Standard carrier transit generally takes 2–6 business days after carrier acceptance. Including the one-business-day handling period, the typical overall timeframe is approximately 3–7 business days.

What is the daily order cut-off time?

The standard cut-off time is 5:00 PM EST, Monday through Friday. Orders placed after this time may begin processing on the next available business day.

Which carriers does Zenurai use?

Depending on the shipment, Zenurai may use USPS, UPS, or FedEx.

How can I track my order?

When tracking information is available, it will be provided through the applicable order or shipment notification. Use the tracking number to view the latest carrier updates.

What if tracking has not updated?

Tracking information may take some time to appear after dispatch. Temporary gaps between scans can occur while a package continues through the carrier network.

What should I do if my package is late?

Review the latest tracking information first. If the package has exceeded the expected delivery timeframe or shows a delivery exception, contact Zenurai support with your order number and tracking information.

Contact Us

If you have questions about shipping costs, order processing, tracking, delivery status, address information, damaged packages, or another delivery concern, our support team is available to assist.

Shipping Summary

Zenurai is committed to keeping the delivery process simple and transparent. From order handling and carrier dispatch through tracking and final delivery, we aim to provide practical information that helps customers understand what to expect from their shipment.