Payment Methods

1. Available Payment Method

Zenurai currently accepts PayPal as the available payment method for purchases made through our website.

2. How PayPal Checkout Works

When you select PayPal during checkout, you will be directed through the available PayPal payment flow to review and authorize your transaction.

The exact screens and authentication steps may vary depending on your PayPal account, device, security settings, and payment source.

1. 01
   Review Your Cart Confirm the products, quantities, shipping information, and order details before continuing to payment.
2. 02
   Select PayPal Choose PayPal as your available payment method during checkout.
3. 03
   Authorize Payment Follow the PayPal instructions to review and authorize the transaction.
4. 04
   Order Confirmation After successful payment authorization, your order can proceed through Zenurai's fulfillment process.

3. Payment Authorization

A payment must be successfully authorized before an order can proceed to fulfillment. Payment authorization confirms that the selected payment source can be used for the transaction; it does not change Zenurai's responsibility to process the order according to the applicable store policies.

In some cases, PayPal or the associated financial institution may request additional verification before a payment can be completed.

4. Order Total & Shipping Charges

The total amount due for an order is presented during checkout before the transaction is completed.

Zenurai's standard shipping charge is a $6.99 flat rate, unless a different shipping charge is clearly presented for a particular order.

5. Payment Security

PayPal uses its own payment infrastructure and security procedures when processing transactions through its service.

Customers should only enter payment credentials through the legitimate PayPal checkout environment and should never provide passwords, security codes, or complete payment credentials to Zenurai through email or customer support messages.

Zenurai may receive transaction-related information necessary to identify and manage an order, but payment authentication is handled through the applicable payment service.

6. Payment Information & Customer Responsibility

Customers are responsible for ensuring that the PayPal account or payment source used for an order is authorized for their use and contains accurate information.

Before completing checkout, customers should verify:

• The correct products and quantities are included in the order.
• The shipping address is accurate and complete.
• The applicable order total has been reviewed.
• The correct PayPal account is being used.
• The payment authorization has been successfully completed.

7. Payment Problems

A transaction may not be completed for a variety of reasons, including payment authorization issues, account restrictions, security verification, incorrect information, insufficient available funds, or temporary service interruptions.

If your payment does not complete successfully, please review the instructions provided by PayPal and verify that the information associated with your payment account is correct.

If you continue to experience difficulty placing an order, you may contact Zenurai support for assistance with the store-side portion of the checkout process.

8. Duplicate Payment or Order Concerns

If you believe that you accidentally submitted the same order more than once or notice an unexpected transaction associated with Zenurai, contact our support team as soon as possible.

Please include relevant order information so that we can review the situation. Do not send complete payment credentials or security information by email.

9. Refunds & Payment Reversals

If a refund is approved under Zenurai's applicable Return & Refund Policy, the refund will generally be issued through the original payment method used for the transaction.

Zenurai's standard refund processing period is within 12 days after the applicable refund has been approved and processed.

Once Zenurai initiates a refund, the time required for the funds to appear in the customer's PayPal account may depend on PayPal and other applicable financial processing procedures.

10. Cancellations & Payments

Customers who need to cancel an order should contact Zenurai as soon as possible after checkout.

Because orders are normally handled within approximately 1 business day, a cancellation request may not be possible after the order has entered fulfillment or shipment.

If an eligible cancellation is approved, any applicable refund will be processed according to Zenurai's refund procedures.

11. Payment & Order Processing Timeline

Delivery estimates are not guaranteed arrival dates and may vary due to carrier operations, weather, holidays, transportation interruptions, address issues, or other circumstances.

12. Shipping & Payment Relationship

Successful payment authorization allows an eligible order to proceed through Zenurai's fulfillment process. Shipping is charged separately according to the applicable shipping terms shown during checkout.

Zenurai currently provides standard shipping at a $6.99 flat rate. Orders are generally handled within 1 business day, followed by an estimated carrier transit period of 2–6 business days.

Delivery may be provided by USPS, UPS, or FedEx, depending on the shipment and destination.

13. Transaction Records

Customers should retain their order confirmation and relevant PayPal transaction information for their records.

These details can be useful when contacting Zenurai about an order, requesting assistance, reviewing a cancellation, or addressing a payment-related question.

When contacting support, please provide your order number whenever possible. Do not include your PayPal password, verification code, or complete financial account credentials.

14. Changes to Available Payment Methods

Zenurai currently accepts PayPal for online purchases. We may add, remove, or modify payment options in the future as our checkout services develop.

Any payment method available at the time of checkout will be displayed through the applicable checkout interface. The availability of a payment option may depend on technical, geographic, transaction, or provider-related conditions.

15. Payment Support

For questions about whether an order was received, order status, cancellation requests, refunds, or other store-related payment concerns, please contact Zenurai support.

For issues specifically involving your PayPal account, account access, payment credentials, or PayPal security procedures, customers should use PayPal's own support resources.

16. Payment Information Summary

17. Final Payment Notes

Zenurai aims to keep payment and checkout straightforward by currently offering PayPal as the available online payment method. Customers should review their order carefully before authorizing payment and should retain the order confirmation after checkout.

If you need to cancel or modify an order, contact us as soon as possible because orders may enter fulfillment within approximately one business day. If a refund is approved, Zenurai generally processes the refund within 12 days, while the final posting time may depend on the payment provider.

For any store-related payment question, please contact our support team using the information below.