Frequently Asked Questions

Zenurai offers a curated selection of everyday accessories, including Belts, Hats, Scarves, and Sunglasses. Product availability, specifications, materials, colors, and other details are provided on the applicable product page.

Zenurai is located at 66 Clover Rd, Bristol, CT 06010-2203, United States.

You can contact our support team by email at support@zenurai.com.

Support is available from 8:00 AM – 7:00 PM (EST), Monday – Saturday.

Yes. Customers should review the applicable product page for available information such as product description, options, sizing or dimensions where applicable, and other relevant specifications before placing an order.

Zenurai currently accepts PayPal for online purchases.

During checkout, select PayPal as the available payment method and follow the instructions provided through the PayPal payment process to review and authorize your transaction.

Orders can proceed after the applicable payment authorization has been successfully completed. The exact timing may vary depending on PayPal's verification and authorization process.

First, review the payment information and any instructions shown by PayPal. You may also need to verify your PayPal account or payment source.

If the issue continues, you can contact PayPal regarding account-specific payment problems. For store-related checkout questions, contact Zenurai support at support@zenurai.com.

At this time, PayPal is the only payment method available through Zenurai's online checkout.

Zenurai currently offers standard shipping at a $6.99 flat rate.

Standard handling time is approximately 1 business day.

Orders may move into fulfillment shortly after checkout, so customers who need to make an order change or cancellation should contact us as quickly as possible.

Estimated carrier transit time is approximately 2–6 business days after the order has been processed and shipped.

Transit estimates are not guaranteed delivery dates and may vary because of carrier operations, weather, holidays, transportation conditions, address issues, or other circumstances.

Delivery may be handled by USPS, UPS, or FedEx, depending on the shipment and destination.

When tracking information is available for your shipment, it may be provided after the order has been processed and handed to the applicable carrier.

Carrier tracking information may take some time to update after a package enters the carrier network.

The standard order cut-off time is 5:00 PM EST, Monday through Friday.

Requests received after the applicable cut-off time may be handled on the next available business day.

Delivery estimates are based on normal carrier transit conditions. Delays can occur because of weather, carrier congestion, transportation interruptions, holidays, address problems, or other circumstances outside Zenurai's direct control.

If your package appears to be significantly delayed, contact Zenurai support with your order number and tracking information so the shipment can be reviewed.

You may request cancellation as soon as possible after placing an order. Cancellation is generally easiest before the order enters fulfillment.

Because standard handling time is approximately 1 business day, cancellation cannot be guaranteed once an order has been packed, shipped, or transferred to a carrier.

Contact Zenurai immediately if you discover an address error. Depending on the order status, we may be able to update certain information before fulfillment.

Once a package has entered the carrier network, address changes may no longer be possible through Zenurai.

Product or quantity changes may be possible if the order has not yet entered fulfillment. Contact support as soon as possible with your order number and requested change.

Once an order has been packed or shipped, changes generally cannot be applied to that shipment.

No. A cancellation request is not considered completed until Zenurai confirms that the order has been successfully cancelled.

Contact Zenurai as soon as possible and provide the order numbers involved. If an order has not entered fulfillment, we will review whether it can be cancelled.

If the order has already shipped, the applicable return process may apply after delivery.

Eligible merchandise may generally be returned within 60 days from delivery, subject to the applicable Return & Refund Policy.

Zenurai does not charge a return fee or restocking fee for eligible returns under the applicable return policy.

Approved refunds are generally processed within 12 days.

After the refund is processed, the time required for the funds to appear in the customer's account may depend on PayPal and the applicable financial institution.

Refunds are generally returned through the original payment method used for the eligible transaction.

If an order has already shipped and can no longer be cancelled, an eligible item may generally be returned after delivery in accordance with the applicable Return & Refund Policy.

Contact Zenurai support as soon as possible and provide your order number along with a clear description of the issue. Photographs or other relevant information may help our team evaluate the situation.

Contact us promptly with your order number and details of the item received. Our support team will review the order and provide the appropriate next steps.

First, check the delivery area around your address and any locations where the carrier may have safely placed the package. You may also review the carrier's tracking information for additional delivery details.

If the package remains unavailable, contact Zenurai support with your order and tracking information so we can review the situation.

Contact us immediately. If the order has not entered fulfillment, we may be able to correct the address. Once the package has been shipped, changes may no longer be possible.

For the fastest assistance, include:

• Your order number.
• The name used for the order.
• The email address associated with the purchase.
• A clear explanation of your question or issue.
• Tracking information when your question concerns delivery.

Please do not send your PayPal password, security codes, or complete financial account credentials by email.

Our support hours are 8:00 AM – 7:00 PM (EST), Monday – Saturday.

Email us at support@zenurai.com.

Please include your order number whenever possible so our team can identify the relevant purchase more efficiently.